Do you sihp worldwide?
Yes, we ship to WORLDWIDE for MOST of the case. As long as you can find your country in the country list, we do ship to your country. If You can’t find your country, please contact us at firstname.lastname@example.org
What shipping carriers does the Hobby-wing.com use?
EMS（4-7 Business Days)
UPS（2-3 Business Days)
Air Mail(7-14 Business Days)(Only for Parts Order under $30)
How long does it take to process an order?
Once your order is placed successfully, package for it normally will be shipped out within 24 hours. If no shipping in 48 hours for special reasons, we will inform you of the possible delay in advance.
How do I get my UPS or USPS tracking number?
The tracking number for your order will be emailed to you timely when your order is shipped. Alternatively, you can check your order status by going to the link provided in your order confirmation email. If the tracking number does not work in the tracking link after 3 days since you get it，please send email to email@example.com ,and we will find out for you where the package is。
Is the packing firm enough to protect the safety of the goods?
All the replacement parts, any sizes, will be shipped in BOX. For expensive or easy-damaged replacement parts, there are packing STYROFOAM SHEETs to fill in the shipping box.All helicopters are shipped in boxes with STYROFOAM SHEET enhanced, ensuring the safe shipping.
Is the quality of the goods guaranteed?
All goods we carry are the standard stock products directly from the manufacturers, no reproductions. Besides, no helicopters, radios or chargers would be shipped unless we test them rigorously.
What am I supposed to do if the package is missing?
If the package is missing during transportation according to carriers’ official confirmation, we will keep contract with the carriers. The consequent loss will certainly not be covered by customers.
What should I do if the package is damaged in transportation?
If the package appears to have obvious shipping damage, you are entitled to refusing the package. If a package looks suspiciously damaged, you can tell the delivery people to wait and open it to make sure the contents are not damaged. If the damaged package was left or someone else signed for it, call UPS or your post office immediately to report the damage. Obtain a control number from them and email Hobby-wing.com customer service at firstname.lastname@example.org, we will file a damage claim on our side and keep track of the claim for you. Exchange or refund will be processed for you after the claim is settled.